Over the past several months we have been working to bring exciting new features and programs to the community that we're thrilled to announce today
Our goal this year is to make the Samsung Community a place that offers our members more opportunities to grow, connect with peers, and build your brand and reputation. To achieve that, in the following weeks we’ll be introducing….
New Community Badges
Re-launched Samsung Ambassadors (now with ranks, points, and badges!)
New Community Badges
Our new badges will now look slightly different than the current line-up of badges. You’ll notice that the colors and styles have evolved to better communicate the accolades and milestones you have earned throughout your career here in the community. You’ll keep all the badges you’ve already earned. In addition to the existing badges we’re introducing new types of badges:
Onboarding Badges: these badges start at the beginning of your journey and you gain these badges as you complete specific tasks and challenges in the community.
Activity Badges: granted to community members based on completion of basic community actions. (Example: create a new topic, give or receive a like, gain accepted solutions, and many more activities and feats.
Milestone Badges: awarded to the members who achieve multiple badges in different categories. (Example: 20 solutions, 20 likes, 20 topics published to gain a Milestone badge.)
Stay tuned for more badges being added throughout 2022 and beyond!
Click here for more information about badges.
Community Ranking
Ranks are a community-wide textual element labeling the level achieved by a member by meeting specific requirements. You will see other member ranks under their user handle and they identify how much that member has contributed to the community.
What are the Community ranks?
All Community members have a rank displayed next to their name, for example, Astronaut, Galaxy, Comet, Constellation etc. The ranks indicate if someone is relatively new to the Community (Astronaut), or if the person has been an active Community member for a long time, authored multiple solutions, received recognition from other members by earning "likes", and visits the community regularly.
Though we don’t want to put the full requirements on public display to avoid any gaming of the system, we do understand that it can be helpful to your community journey to have an intimate understanding of how this all works
Progressing through the ranking ladder is based on an -all-time - combination of different actions to determine just how you stack against your fellow community members. Some of those actions include:
Adding a Like to a post to show that member how valuable and helpful you believe their submission is to the community.
Creating new insightful and helpful topics that lead to engaging conversations.
Replying to a post that ultimately resolves a member’s issue (Accepted Solution)
Visiting the community regularly to review new updates from your community team and other members.
Of course this list doesn’t expose all of the machinery that runs the ranking progression system, but this should give you a peek into how you as a member can continue to grow and make a name for yourself here on the Samsung Community.
Rank Progression Through Activity
Level 1 - Start of your journey. This is your time to learn the ropes, have conversations with fellow Samsung enthusiasts, and build your profile. Stay active and you will steadily climb the ladder.
Level 2 and beyond - as you advance to the higher tiered ranks, the level of contribution necessary becomes more challenging. Here you should expect to create responses that are accepted as solutions, receive recognition by creating valuable and engaging posts, and visit the community regularly.
Relaunching Samsung Ambassadors, the Samsung advocacy program!
The Samsung Ambassador program will be changing. This program is for you if you want to:
Get access to exclusive events and educational content
Connect with other advanced users of Samsung
Build your brand and reputation as the leading Samsung expert
Be featured in Samsung content and share your Samsung success stories
Help others understand what’s possible with Samsung by speaking at events, taking reference calls, and writing blog posts
Have fun with a group of like-minded individuals who love Samsung as much as you do.
To participate, be sure to visit the Samsung community daily for new updates, earn badges, help others resolve common problems, receive recognition from your fellow Samsung experts, and continue your steady climb up the ranking ladder to earn your spot in the Samsung Ambassador program!
Questions?
If you have any questions about these changes and new features, please feel free to ask your questions below and join the conversation!
We hope you are as excited about these updates as we are!
This is available in United States? I do this question because I have issues with all the time and costumers service never and ever help short history they never know nothing so can I have answer maybe here? Thanks
I think this is awesome! @Shelliam We have a whole Get help section for troubleshooting. The community is peer to peer support, it's not a Samsung Hotline, The moderators help here and there, but if you need something from Samsung directly, your best bet is to call in, go to Social, or live chat speaking from experience.
I just wish people would use the search option so I wouldn't have to scroll through multiple threads of the same junk to get to what I'm looking for. Like PLEASE READ lol Some don't understand how a forum works.
I think this is wonderful! We have an entire Get help area for investigating. The people group is distributed help, it's anything but a Samsung Hotline, The arbitrators help to a great extent, however assuming that you want something from Samsung straightforwardly, your smartest option is to bring in, go to Social, or live visit talking as a matter of fact.
I simply wish individuals would utilize the hunt choice so I wouldn't need to look at various strings of a similar garbage to get to what exactly I'm searching for. Like PLEASE READ haha Some fail to see how a discussion functions.
I want to like the new badges, the problem is... They have no icon picture on them in the app like the old ones, yet they do in the emails that were forced out. I'd just like to be able to see what they look like in the app on my profile.
Hello everyone, 👋🏾 I'm new to this community. I've been a Samsung user and fan for nearly 20 years. I've never used an Apple product, it's too much hype behind like it has superior quality over others.
I love everything about Samsung every phone, refrigerator, TV just everything is great and as soon as I can afford it I'm getting the new laptop. I'm in love with my Zfold3 and my business phone S10 plus trading in soon for Ultra plus. Keep up the good work.