Original topic:

Galaxy Book 4 Pro-360 Camera not been recognized by Windows 11 pro

(Topic created: 08-02-2025 09:52 PM)
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NemoResideo
Constellation
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Computers

After several windows updates the Camera stop working.  For some reason or other I cannot do video conference calls as before.  Try to reset it to factory with original drivers but not an option to do that.  Reinstalled the Samsung driver for the camera and still cannot use it.

Is there a way to do a factory reset?  With original drivers?

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Hello! Thank you for reaching out! You can use the information in the link below to help reset the laptop. https://www.samsung.com/us/support/answer/ANS00062948/. Please let me know if this helps!