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Samsung Galaxy Pro 360 won't turn on

(Topic created: 08-03-2021 08:40 PM)
usernGNTp8OMbC
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Please help, I bought this laptop less than 2 months ago. I open my laptop and it has the blinking blue light and it will not turn on at all. I tried holding the power button and the volume down button, just the power button and the display reset and nothing is working. Nothing is displaying and it is not making any sounds, just has the blinking blue light.

Left it charging over night and nothing still.

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SamsungLou
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I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


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musepharaoh
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I don't know what could be going on with it I have a pro 360 as well and I haven't had that problem. Maybe it's a glitch or maybe there's a problem with the laptop. You should take it into Samsung or Best Buy's Geek Squad to get it checked out. Make sure that you're charging it with the original charger because using third-party Chargers will not give it the correct wattage since it uses a gallium nitride charger for variable power delivery. If there's anything else on the laptop that might help me understand what's wrong with it please let me know so I can help.
SamsungLou
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I will be happy to assist you. Could you please provide the model number for your Galaxy Book?


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Endarawss
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I have having the same issues . No matter what u do . It won't turn on half the time. And it's fully charged
usermfb7Ulsjt5
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please have you gotten a solution for this? It's been months now. I have called and called...I have been told the laptop will be collected for repairs, and I have not seen anybody. this is crazy. I am planning to go to a Samsung office here in Ireland to cause havoc there as I am very very angry. I have lost so many jobs because of this. i pre-ordered this laptop and now see what I get for being a Samsung die-hard customer.. this is soo annoying

SamsungStephanie
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Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
 


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AthenaDaly
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I am having the same issue as the person above. I do not leave it plugged in. Once it is fully charged I unplug it. I went to use it and it will not power on. There were 4 blinking blue lights, and now its blinking 3 since I plugged it in. It will not power on. I jave opened and closed the laptop. I have pressed the power button and still doesn't turn on. I have had this laptop for maybe a month. It sits on my desk so I don't travel with it. What is the solution to fixing this problem.
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SamsungLou
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I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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AthenaDaly
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Where is the link?
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SamsungLou
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PM Link


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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