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Apps do not work on Wi-Fi

(Topic created: 04-08-2024 02:57 PM)
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Fjftjfukbr579p
Constellation
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Since the update some apps won't work on wifi but will on mobile data.   The issue is not my wifi as my ipad works correctly 

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Samsung_Moderator
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Hello Welcome to the Community. Having certain apps not work with Wi-Fi stably can be a frustrating experience. It is possible that the app(s) themselves need cleaning. You can follow this guide here to rule that out: https://www.samsung.com/us/support/answer/ANS00077611/

It is also recommended to try general Wi-Fi troubleshooting. This guide can walk you through it: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

 

If the behavior is still present, and the Wi-Fi instability occurs with pre-installed apps as well, you can try Safe Mode to see if another third-party app may be responsible. You can test this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

You can also try to reset the settings. Settings>General Management>Reset>Reset all settings
If the conditions continue under Safe Mode, or it only affects third-party non-pre-installed applications, it may be time to try a factory reset. Back up everything you wish not to lose prior, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. 

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Members_smidge99
Cosmic Ray
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I had that issue with my ESPN app - try resetting (unplug router for 30 seconds) then turn back on. Also, re-boot phone. Mine worked after that. Good luck! 

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello Welcome to the Community. Having certain apps not work with Wi-Fi stably can be a frustrating experience. It is possible that the app(s) themselves need cleaning. You can follow this guide here to rule that out: https://www.samsung.com/us/support/answer/ANS00077611/

It is also recommended to try general Wi-Fi troubleshooting. This guide can walk you through it: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

 

If the behavior is still present, and the Wi-Fi instability occurs with pre-installed apps as well, you can try Safe Mode to see if another third-party app may be responsible. You can test this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

You can also try to reset the settings. Settings>General Management>Reset>Reset all settings
If the conditions continue under Safe Mode, or it only affects third-party non-pre-installed applications, it may be time to try a factory reset. Back up everything you wish not to lose prior, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. 

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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