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Original topic:

Call assist button does not show up

(Topic created: 04-05-2024 09:47 PM)
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Eddy
Cosmic Ray
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Fold & Flip Phones

Call assist button does not show up in the phone app on fold5

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VerbumVeritum
Legendary Samsung Care Ambassador
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Fold & Flip Phones
It was worth a try. I recommend submitting an Error report about this bug in the Support tab of the Members app under "Send feedback". Be sure to check the box to include your system logs. They should be able to help diagnose why the Call Assist button isn't showing up and might be able to offer a solution.

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18 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Fold & Flip Phones
Are you using the Samsung Phone app? The Call Assist button won't appear on other calling apps.
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Eddy
Cosmic Ray
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Fold & Flip Phones

Yes I am 

Eddy
Cosmic Ray
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Fold & Flip Phones

Please tell me how to do 

Eddy
Cosmic Ray
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Fold & Flip Phones

When I try this I get a message saying : backup failed, setup finished. And then I get into normal mode 

VerbumVeritum
Legendary Samsung Care Ambassador
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Fold & Flip Phones
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Eddy
Cosmic Ray
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Fold & Flip Phones

I still get the message. But then I read that my phone should be connected to my pc in order to solve this problem and get into reset mode. Do you think that it would be a good idea? I do not want a total reset. Please have a look here : https://xdaforums.com/t/solved-cant-access-recovery-pdp-back-up-fail-setup-wizard-finish-samsung-a52...

VerbumVeritum
Legendary Samsung Care Ambassador
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Fold & Flip Phones
Yes, try connecting to a PC and repeating the steps. This will not reset your phone. Btw, apologies for the delay. I don't receive notifications from your replies unless you hit the "reply" button below my comment.
Eddy
Cosmic Ray
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Fold & Flip Phones

Before we continue I would like to check if I really am using the Samsung phone app. How can I check this? 

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VerbumVeritum
Legendary Samsung Care Ambassador
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Fold & Flip Phones
Settings>Apps>Phone>scroll down to the bottom to find the Version number. It's a green icon and should be version 15.1.69, or close to it.
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