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EncryptedSharedPreferences

(Topic created: 10-10-2024 11:45 AM)
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Members_rcQbmIi
Constellation
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when utilizing the plunge app, crashes upon startup. I've been told by the developer:


The problem arises because our app uses EncryptedSharedPreferences for secure data storage, which depends on the Android Keystore system to manage encryption keys. On certain devices, the Android Keystore may not function correctly due to inconsistencies in its implementation. This results in crashes with errors like "Keystore operation failed" or "The master key exists but is unusable." Unfortunately, this is a known issue within the Android ecosystem that affects some devices, and it’s beyond our control to fix it at the app level. We are actively exploring potential solutions to mitigate this issue. In the meantime, I recommend checking back every few weeks to see if Google has resolved the issue on your device.

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Samsung_Moderator
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Hello, Welcome to the Community. We understand the frustration of having an app crash.

The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance. We recommend submitting an error report directly to Samsung in the Members app. This app provides the steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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