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Phone locked: Unauthorized Access

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Артем А
Astronaut
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I
(33333) Unauthorized actions are detected on the device Accessing the device is blocked due to the security reason

After a year and a half of use, today a message popped up about the phone being blocked. After rebooting, the message pops up after 10-15 seconds and the phone is blocked. I contacted the Samsung service center, but they said that since the phone was purchased in another country, they could not help and refused to do something. Third-party specialists offer a full reset of the phone, but then all data will be destroyed. But no one can say what exactly the problem is. Please tell me what can be done? I also can’t reset the data from the phone, and there are a lot of family photos that will be hard to lose?

 

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LongHiker
Galactic Samsung Care Ambassador
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@Артем А Where are you located? What phone are you using? 

This user to user discussion area is only for Samsung US products and services. For other geographical areas, visit https://www.samsung.com/us/common/visitlocationsite/ 

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LongHiker
Galactic Samsung Care Ambassador
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@Артем А Where are you located? What phone are you using? 

This user to user discussion area is only for Samsung US products and services. For other geographical areas, visit https://www.samsung.com/us/common/visitlocationsite/ 

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Ukraine, Dnipro. Samsung Flip 4

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