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Flip Z 5 Not Reconnecting to Network

(Topic created: 03-06-2024 02:59 PM)
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N0m4d
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Fold & Flip Phones

My Flip Z 5 does not automatically reconnect to the network after it loses connection. Restarting the phone fixes the issue, but that's not a solution. Especially since it happens every single day on my way to and from work since there is a dead zone on my route. It's very dangerous to restart my phone while driving down the highway. I have never had this problem with any phone I have ever had in the past 30 years, until now.

This is a common problem with this model of phone as there are numerous posts about it. If I don't get a proper remedy for this soon then I will be done with Samsung phones.

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when your phone does not automatically reconnect to your mobile network after losing connection. 

You can try the troubleshooting here for mobile network connections issues: https://www.samsung.com/us/support/troubleshooting/TSG01212956/

You can also submit an error report in the Members app to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If the troubleshooting and your service provider are unable to resolve the matter, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when your phone does not automatically reconnect to your mobile network after losing connection. 

You can try the troubleshooting here for mobile network connections issues: https://www.samsung.com/us/support/troubleshooting/TSG01212956/

You can also submit an error report in the Members app to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If the troubleshooting and your service provider are unable to resolve the matter, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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