JUMP TO SOLUTION Solved

Original topic:

Fold 4 warm, slow charge, and fast battery drain.

(Topic created: 02-28-2024 06:00 AM)
2015 Views
Namrek
Constellation
Options
Fold & Flip Phones
After updating to newest security patch, phone now gets warm and the battery drains significantly faster and is slow to charge. I've tried restarting, dialing *#9900#, and adjusting some battery settings and no luck. Checked phone apps and all are updated. 

Anyone else with this issue or ideas on how to correct it? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We're sorry to hear about the trouble. Something to keep in mind too, when there's a big update, it may reset the battery learning patterns, that's why some may experience this after updates.  If it doesn't get better within a few days it may be an application that's causing the drain, Check out this link; https://www.samsung.com/us/support/troubleshooting/TSG01001388/

Regarding your device overheating, We recommend checking out the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00076952/ 

If those troubleshooting steps are followed, and you still are having issues, we would recommend taking the device to a technician to perform diagnostics or a potential re-flash of your software. http://www.samsung.com/us/support/service 

View solution in context

0 Likes
Reply
2 Replies
userxF8INcbRVb
Asteroid
Options
Fold & Flip Phones
Mine lost access to bluetooth, wifi and hotspot. Also was draining my battery but I search up zfold4 in the community and found steps to reset the phone and it seems to have worked.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We're sorry to hear about the trouble. Something to keep in mind too, when there's a big update, it may reset the battery learning patterns, that's why some may experience this after updates.  If it doesn't get better within a few days it may be an application that's causing the drain, Check out this link; https://www.samsung.com/us/support/troubleshooting/TSG01001388/

Regarding your device overheating, We recommend checking out the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00076952/ 

If those troubleshooting steps are followed, and you still are having issues, we would recommend taking the device to a technician to perform diagnostics or a potential re-flash of your software. http://www.samsung.com/us/support/service 

0 Likes
Reply