Fold 7 defect Samsung won't send a replacement.

[Mrmoe]

Received my fold 7 yesterday and noticed that when closed the top corner and bottom corner does not close all the way, there is a significant gap. I reached out to samsung and they said all I can do is return the phone. Purchase another one and once the defective phone is returned they will issue me a refund for that phone. I've been with Samsung since the Note 2 and never have had an issue like this where they don't take care of the customer and make things right. Not happy right now

[meself]

Seems a replacement phone is due

[FallingCoconut · Accepted solution]

Seems like the gap is caused by the case.. it the gap present without the case?

[Oxford]

Take the case off please and post another picture without the case while it's folded.

[Robin621k]

I would like to see one too.

[Ekamek]

There have been reports of some of the Fold7 not closing fully. Hopefully, this is a result of the case and not one of them.

[Mrmoe]

I would like to verify it is the case. Took the case off and it closes fine. So here's the dilemma. Go completely unprotected and it closes or put a case on it and take the chance something getting in between the gap and scratching the screen.

[Oxford]

I'm sure there are plenty of other cases you could use that would fold completely shut. You may want to consider one of those.

[Robin621k]

Look for case reviews on YouTube, there are many up already. Pick an established brand, not one of those cheap Chinese brands.

[Mrmoe]

It was the Torras case I had on because of the review I saw on youtube. Now I'm just rocking a naked f7 for now. I just ordered the Thinborne aramid case