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12-05-2023 01:10 PM (Last edited 03-31-2024 09:24 PM by SamsungChelsea ) in
Fold & Flip PhonesI have a problem with my Fold 3, the front display camera is not working at all is just giving me a black screen. Everything was normal and the rest of my cameras work except that one I already reset the phone, reset the app and clear cache and data. Is there something elese that I can do?
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12-06-2023 07:15 AM in
Fold & Flip PhonesHello, Welcome to the Community. I understand how frustrating it is when you are only receiving a black screen trying to use the front camera. I found this troubleshooting guide that may help with your concern (http://www.samsung.com/us/support/troubleshooting/TSG01001329/). If the issue continues the next step would be a service repair.
You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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12-06-2023 07:15 AM in
Fold & Flip PhonesHello, Welcome to the Community. I understand how frustrating it is when you are only receiving a black screen trying to use the front camera. I found this troubleshooting guide that may help with your concern (http://www.samsung.com/us/support/troubleshooting/TSG01001329/). If the issue continues the next step would be a service repair.
You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html