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Front camera giving a black screen Fold 3

(Topic created: 12-05-2023 01:10 PM)
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AJuanz
Constellation
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Fold & Flip Phones

I have a problem with my Fold 3, the front display camera is not working at all is just giving me a black screen. Everything was normal and the rest of my cameras work except that one I already reset the phone, reset the app and clear cache and data. Is there something elese that I can do? 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. I understand how frustrating it is when you are only receiving a black screen trying to use the front camera. I found this troubleshooting guide that may help with your concern (http://www.samsung.com/us/support/troubleshooting/TSG01001329/). If the issue continues the next step would be a service repair. 
You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. I understand how frustrating it is when you are only receiving a black screen trying to use the front camera. I found this troubleshooting guide that may help with your concern (http://www.samsung.com/us/support/troubleshooting/TSG01001329/). If the issue continues the next step would be a service repair. 
You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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