Front camera

[sailormoonstar33]

Is anyone else having issues with their front camera not working? I've been having this issues since 4.30. I have restarted and restarted. I have cleared cache and data from the camera app. Nothing has worked. I don't know if it's a software issue. The back camera is working just fine. It has also affected Snapchat, fb messenger and Instagram.

[Samsung_Moderator]

@sailormoonstar33 Hi there, welcome to the Samsung community! 
We're really sorry you’re dealing with this—especially since it’s affecting multiple apps. We can definitely understand how frustrating that is.
Since you’ve already tried basic steps, please go through Samsung’s full troubleshooting guide here:
http://www.samsung.com/us/support/troubleshoot/TSG10004628/
This will help rule out any deeper software issues. If the front camera still isn’t working afterward, it may need service.
Please let us know if this is of any help! 

[sailormoonstar33]

I tried all of that and nothing has worked. I have restarted several times and I have powered down my device. I have spoken to support and still nothing has worked.

[Samsung_Moderator · Accepted solution]

@sailormoonstar33 

Just to confirm, when you worked through the troubleshooting guide provided, did you go through the entire article by selecting “No” on the steps you’ve already tried so it continues giving you additional troubleshooting?

If you’ve completed the full guide and still aren’t seeing any improvement, this does point more toward a possible hardware issue with the front camera. At that point, the best next step would be to set up service so a technician can take a closer look:
 https://www.samsung.com/us/support/service/

[sailormoonstar33]

Yes I have gone through the guide. I have gone through the diagnostics of all the apps and the camera app came up with the issue.

[BalvosWrld]

😞