Multicolored lines on display, touchscreen unresponsive, and phone freezing

[pheartok]

Hello. Since I did the June update, my display is not working properly. I get multicolored lines,most of them are purple in color. The touchscreen is non responsive a lot of the time, phone freezes often. I have had to install an app that keeps the phone on all the time. Samsung says it needs to be checked out for hardware issues. Everything worked fine until the software update. Not happy with this situation.

[Samsung_Moderator]

Hello, pheartok

We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/ 

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshoot/TSG10002488/ 

Be sure to run the Diagnostics under the Support Tab in the Members app to test the hardware on the phone.

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered under the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/