JUMP TO SOLUTION Solved

Original topic:

My Flip 4 screen is taking time to open after update.

(Topic created: 03-27-2024 12:11 AM)
1300 Views
Lau A
Constellation
Options
Fold & Flip Phones

My Galaxy Flip 4 screen doesn't open directly when unlocked. It takes almost a minute for the screen to open, and this problem occurred instantly after I updated the system. I did restart it, I even restored to factory settings and still the same issue.
Does anyone have a clue what might be the problem.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community, and thank you for reaching out. We know it can be frustrating having to wait for the screen to open after unlocking the phone.

We are sorry to hear that a restart and a factory reset did not help.

This article provides additional steps that may help, such as testing in safe mode, checking screen protectors or cases, and adjusting the sensitivity. https://www.samsung.com/us/support/troubleshooting/TSG01001765/

If you've completed all the troubleshooting and are still experiencing the delay, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
Shannon Collins
Constellation
Options
Fold & Flip Phones

I have the exact same problem since the update. And the screen delay is intermittent.

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community, and thank you for reaching out. We know it can be frustrating having to wait for the screen to open after unlocking the phone.

We are sorry to hear that a restart and a factory reset did not help.

This article provides additional steps that may help, such as testing in safe mode, checking screen protectors or cases, and adjusting the sensitivity. https://www.samsung.com/us/support/troubleshooting/TSG01001765/

If you've completed all the troubleshooting and are still experiencing the delay, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply