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Original topic:

Flip5 Unresponsive screen when Scrolling

(Topic created: 03-03-2024 06:47 PM)
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BryanCz
Asteroid
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Fold & Flip Phones

Doesn't anyone who owns a zflip5 ever have an unresponsive screen when scrolling? It happens to me in random apps, like YouTube, Amazon, etc. It doesn't scroll unless I tap on the screen, wait a few seconds or i swipe the top screen. 🤔 

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Solution
BryanCz
Asteroid
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Fold & Flip Phones
It was a software issue, the new update fixed this as of today. Thanks though, your solution does work aswell. 👍

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4 Replies
coolcat46
Constellation
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Fold & Flip Phones
I can't scroll at times to access apps. It like freezes and I need to restart the phone to scroll...uugghh
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BryanCz
Asteroid
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Fold & Flip Phones
That sounds like a software problem, though the scrolling thing does happen to me when on certain apps, I have to swipe or click the top screen for it to start working again.
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, We know how frustrating it is when your screen is not responding.

We do have a troubleshooting link that may help: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

You can also try clearing the cache partition of the phone from the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

Additionally, you can test the hardware through the Members app. Members app>Support>Phone Diagnostics

Please let us know the results

Solution
BryanCz
Asteroid
Options
Fold & Flip Phones
It was a software issue, the new update fixed this as of today. Thanks though, your solution does work aswell. 👍