JUMP TO SOLUTION Solved

Original topic:

Phone keeps restarting itself and says fingerprints corrupted

(Topic created: 08-30-2022 06:30 PM)
1693 Views
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
Had my Fold 4 for a week and I constantly run into a restarting issue. Every time it restarts it says my fingerprints are corrupted and re add them. I'm getting tired of this. New to Samsung. 

1 Solution


Accepted Solutions
Solution
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
**Update took my device to a ubreakitIfixit/asurion on Samsung's suggestion and the technician said the fingerprint scanner was ok but some apps were juicing the memory forcing it to reboot

View solution in context

0 Likes
7 Replies
GoingTheDist
Nebula
Options
Fold & Flip Phones
Either your phone is defective or you broke your expensive fragile phone. Either way take it to your mobile phone carrier for a replacement
0 Likes
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
That's really helpful 👏
0 Likes
Charkatak
Honored Contributor
Options
Fold & Flip Phones
Have you restored your data from previous device? If you did, make sure you have the backup of your fold and then reset to factory. After that set it up without restoring data for couple of days. Just to rule out the software or hardware issue.

0 Likes
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
Just factory reset
Options
Fold & Flip Phones

Hey if the issue is not resolved submit a report to SSM and they should be able to send a report to SSM!

 

 

 

 

 

 

0 Likes
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
Thanks will do.
0 Likes
Solution
TravelingLeaf
Asteroid
Options
Fold & Flip Phones
**Update took my device to a ubreakitIfixit/asurion on Samsung's suggestion and the technician said the fingerprint scanner was ok but some apps were juicing the memory forcing it to reboot
0 Likes