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Receiving message: isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized

(Topic created: 01-05-2024 11:34 AM)
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Good day My wife's z flip 4 is experiencing issues after the Android 14 update yesterday. "isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized" That message pops up from time to time on her phone and then the phone freezes perhaps an update will fix it?

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pmulholland
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I'm having the same issue on my Galaxy S23. When I go to search the apps list, typing on the keyboard does nothing and I get the same message.

 

"One UI Home isn't optimized for the
latest version of Android. Screen
touches may be delayed or not
recognized."

 

Update information One UI version: 6.0 Current version: S911U1UES2BWKA / S911U1OYM2BWKA / S911U1UES2BWKA Security patch level: December 1, 2023

Germdown
Constellation
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Same case here. Did you get a fix around it?

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My z flip 4 just got the January security patch did not fix the issue perhaps when you are 6.1 will?
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Samsung_Moderator
Community Manager
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Hi Mathman1117, We understand how frustrating it can be to be receiving these pop-up messages and have the phone freeze.

This article provides steps, in addition to clearing the cache partition, that may help such as testing the phone in Safe Mode and doing a Factory Reset.

https://www.samsung.com/us/support/answer/ANS00062029/

If you continue receiving the pop-up and experiencing the freezing, please submit an error report immediately to provide the data logs to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Thank you!!!
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userHAOjlW7Y6t
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My phone won't even let me open.. screen is stuck/, frozen. Can't Power Off. Or Restart... can't get in at all ..or restart
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Zak1470
Constellation
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My phone sometimes pop up "Process isn't has stopped". This thing makes my phone slow and sometimes when I lock my phone, the screen goes off but as soon as I press the power button it comes straight to the home which means it's still not locked. I can't make screenshot or use the volume keys when I'm using "whatsapp" but as soon I leave to the home screen, the screenshot and volume action takes place. Been facing this since I updated to UI 6. Why??

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E2023
Constellation
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I am having this exact same issue too with my Samsung s23. 

The screen was also performing ghost touching actions yesterday. 

Does anyone know if there is an update to fix this? 

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We did a clear cache partition . The problem still persist probably going to take a software update from Samsung or Android. Also tried to force stop one UI home and clear cache still no change The problem still persist