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Receiving message: isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized

(Topic created: 12-17-2023 05:54 AM)
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Good day My wife's z flip 4 is experiencing issues after the Android 14 update yesterday. "isn't optimized for the latest version of Android. Screen touches may be delayed or not recognized" That message pops up from time to time on her phone and then the phone freezes perhaps an update will fix it?

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Samsung_Moderator
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Hello everyone, We understand how frustrating it is to be receiving the message the "Phone is not optimized for the latest version of Android".

In this thread, we have suggested clearing the cache partition, clearing app cache for Google services, and uninstalling updates for the Web Viewer. We also provided a troubleshooting link with steps such as testing the phone in safe mode and performing a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001416/

It is suggested to submit an error report to provide the data logs to Samsung. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

We have also submitted the thread to Samsung for further investigation. 

We are marking this as the solution and will leave the thread unlocked. We ask that you "Like" the solution to bring further attention to the thread.

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pmulholland
Constellation
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I'm having the same issue on my Galaxy S23. When I go to search the apps list, typing on the keyboard does nothing and I get the same message.

 

"One UI Home isn't optimized for the
latest version of Android. Screen
touches may be delayed or not
recognized."

 

Update information One UI version: 6.0 Current version: S911U1UES2BWKA / S911U1OYM2BWKA / S911U1UES2BWKA Security patch level: December 1, 2023

Germdown
Constellation
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Same case here. Did you get a fix around it?

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My z flip 4 just got the January security patch did not fix the issue perhaps when you are 6.1 will?
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Samsung_Moderator
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Hi Mathman1117, We understand how frustrating it can be to be receiving these pop-up messages and have the phone freeze.

This article provides steps, in addition to clearing the cache partition, that may help such as testing the phone in Safe Mode and doing a Factory Reset.

https://www.samsung.com/us/support/answer/ANS00062029/

If you continue receiving the pop-up and experiencing the freezing, please submit an error report immediately to provide the data logs to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Thank you!!!
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userHAOjlW7Y6t
Constellation
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My phone won't even let me open.. screen is stuck/, frozen. Can't Power Off. Or Restart... can't get in at all ..or restart
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Zak1470
Astronaut
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My phone sometimes pop up "Process isn't has stopped". This thing makes my phone slow and sometimes when I lock my phone, the screen goes off but as soon as I press the power button it comes straight to the home which means it's still not locked. I can't make screenshot or use the volume keys when I'm using "whatsapp" but as soon I leave to the home screen, the screenshot and volume action takes place. Been facing this since I updated to UI 6. Why??

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E2023
Constellation
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I am having this exact same issue too with my Samsung s23. 

The screen was also performing ghost touching actions yesterday. 

Does anyone know if there is an update to fix this? 

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We did a clear cache partition . The problem still persist probably going to take a software update from Samsung or Android. Also tried to force stop one UI home and clear cache still no change The problem still persist