Original topic:

Samsung Screen and Battery issues

(Topic created: a month ago)
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StephenM617
Constellation
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Fold & Flip Phones
 
 

Hi,

So I have already changed the front and back screen because I shut it too quickly and it caused a crack in the top corner while it was inside a Samsung case made specifically for this phone.

Now, my phone does not charge correctly, the bottom half of my front screen is flashing on and off in a yellow color.

This phone was not inexpensive, Verizon wants nothing to do with the repair of the phone but of course I can purchase a new one. 

I find it hard to believe, given the cost of this phone, these issues are not warranted or that Samsung will not offer a pro rated refund for the phone. I have tried calling customer service and warranty service  but the hold times were a deterrent. 

Is there any possible way we can work to resolve this? Flip Phone Screen.jpg

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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@StephenM617 This is a user to user discussion area so we won't be able to directly help you. I would suggest that you contact Samsung support and have the device evaluated. https://www.samsung.com/us/support/contact/ 

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