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09-07-2023
08:35 AM
(Last edited
03-31-2024
09:47 PM
by
SamsungChelsea
) in
Any one else having issues with their wifi dropping for no reason and/or connected to WiFi but without internet?? This have become akst an everyday struggle on my Z fold 5 lately. Can't tell if it's the phone itself or causes from a firmware update.
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09-07-2023 09:52 AM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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09-07-2023 08:40 AM in
Fold & Flip Phones![Community Manager Community Manager](/i/rank_icons/admin.gif)
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09-07-2023 09:52 AM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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