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Unable to mute calls while I am calling out

(Topic created: 09-04-2023 12:57 PM)
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YoungChris
Cosmic Ray
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Samsung update your phone app why is the mute button grey out for i want to mute while I'm calling someone not when they answer 

 
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bill-e
Cosmic Samsung Care Ambassador
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The button is grayed out because the mic is inactive/disabled.  Once the call is connected the mic is enabled and you can mute it. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

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It's only greyed out until after they answer. Send a screenshot of it during a phone call, not while you're dialing someone.
Dougstev
Constellation
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The button is grey out once the other person answers.
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YoungChris
Cosmic Ray
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Which weird because my moto g play could mute it's never grey outVideoCapture_20230904-161753_1000007276_1693858533.jpg
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Solution
bill-e
Cosmic Samsung Care Ambassador
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Fold & Flip Phones

The button is grayed out because the mic is inactive/disabled.  Once the call is connected the mic is enabled and you can mute it. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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