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ā05-20-2024 05:09 PM in
Fold & Flip PhonesMy Z Flip 5 (unlocked model) has started randomly saying I have made too many incorrect unlock attempts even though nobody is attempting to unlock it. Today's example was the worst. I was on my phone and turned on some music, then I closed it and sat it down on my desk, out of arms reach. It just sat there untouched for about 45 minutes. Then I picked it up and it said I am locked out for 11 minutes due to too many unlock attempts. I have no idea how long it had been locked out.
Why is this happening, and how can I resolve this?
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ā05-20-2024 05:27 PM (Last edited ā05-20-2024 05:31 PM ) in
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ā05-20-2024 07:34 PM in
Fold & Flip PhonesI haven't ever used that site or even heard of it until now. So, unfortunately, I don't think that could be in play at this point.
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ā05-21-2024 12:16 PM in
Fold & Flip PhonesHello Stephen7, Welcome to the Community. We understand the concern with receiving the message "Too many unlock attempts".
Have you tried running the diagnostics in the Members app? Open the Members app>Select Support>Select Phone Diagnostics
Here is a link with some additional troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01213974
You can also test the phone in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
Let us know if this helps.