Original topic:

Z Flip 5 Too Many Incorrect Unlock Attempts, Not Touching The Phone

(Topic created: 05-20-2024 05:09 PM)
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Stephen7
Constellation
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Fold & Flip Phones

My Z Flip 5 (unlocked model) has started randomly saying I have made too many incorrect unlock attempts even though nobody is attempting to unlock it. Today's example was the worst. I was on my phone and turned on some music, then I closed it and sat it down on my desk, out of arms reach. It just sat there untouched for about 45 minutes. Then I picked it up and it said I am locked out for 11 minutes due to too many unlock attempts. I have no idea how long it had been locked out.

Why is this happening, and how can I resolve this?

3 Replies
userra
Comet
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Fold & Flip Phones
Samsung find website allows you to control your phone remotely, I wonder if that could be a factor as I've never tried it. If you lock your phone via the website, it will require you to unlock it, I assume.
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Stephen7
Constellation
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Fold & Flip Phones

I haven't ever used that site or even heard of it until now. So, unfortunately, I don't think that could be in play at this point.

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello Stephen7, Welcome to the Community. We understand the concern with receiving the message "Too many unlock attempts". 

Have you tried running the diagnostics in the Members app? Open the Members app>Select Support>Select Phone Diagnostics

Here is a link with some additional troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01213974

You can also test the phone in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Let us know if this helps.

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