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Original topic:

Z fold 5 shearing at the hinge

(Topic created: 05-19-2024 07:23 AM)
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jibbityjibbles
Constellation
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Fold & Flip Phones

I would just like to state right away that i've never dropped this phone and it has a case.

I bought the z fold 5 back in july/august for its compact size however I noticed fairly early on that the tiny rubber band within the hinge kept popping out. I managed to get it back in each time but gradually its gotten worse to the point now where the plastic edging is actually shearing away from where the hinge in on both sides of the screen. 

I don't really know where to go from here, i think my carrier and Samsung themselves will try to say that this is my fault and charge me for repairs but i think the issue is only going to get worse

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Samsung_Moderator
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Hello jibbityjibbles, Welcome to the Community. We understand how disappointing it is to experience concerns with the hinge of the phone.

It is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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LongHiker
Legendary Samsung Care Ambassador
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You won't know what they will say until you contact them.
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neilth
Red Giant
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You should have reported the issue when you first noticed the problem.
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Samsung_Moderator
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Community Manager
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Hello jibbityjibbles, Welcome to the Community. We understand how disappointing it is to experience concerns with the hinge of the phone.

It is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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