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11-30-2022 10:30 AM (Last edited 12-16-2023 06:03 PM by SamsungChelsea ) in
Fold & Flip PhonesZ fold for randomly crashing/resetting after android 13 update
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12-13-2022 02:45 PM (Last edited 01-05-2023 02:36 PM by SamsungRei ) in
Fold & Flip PhonesHello, We understand how frustrating the issues can be after updating the phone.
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11-30-2022 07:28 PM in
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12-03-2022 10:26 AM in
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12-06-2022 03:02 AM in
Fold & Flip PhonesGetting crashes on Z fold 4 after update to 13. Try to move a file and crashes immediately.
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12-06-2022 04:29 PM in
Fold & Flip PhonesHaving same problem. Intitially, had problems when opening the phone to use the full tablet screen. Screen would go black and audio would stop working although the phone was apparently still on and functional - it just wouldn't show me the screen. I found this out because I was trying to turn the screen on with my fingerprint on the power key which if done repeatedly makes an emergency 911 call. Only way to get it to function again is to do the hard reboot and not open the phone. If I don't open to the large display, the front screen works fine and I'm able to use all features. So seems like a firmware issue transferring commands back and forth from the internal screen.
Went to the local Samsung experience store after online tech support telling me to just reboot the phone didn't work. They said a lot of people have had issues with the update and Samsung won't let you just revert back to the previous version that was working. In-person tech made me try a factory reset and then examined the phone for 4 hours before telling me I'd have to pay $500 for an entirely new screen/battery assembly.
After 2 days using just the front screen, now the phone still functions and apps work and so do vibrations, but won't make sounds even after restarting and not opening the internal display which used to be the trigger.
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12-06-2022 04:40 PM in
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12-13-2022 02:45 PM (Last edited 01-05-2023 02:36 PM by SamsungRei ) in
Fold & Flip PhonesHello, We understand how frustrating the issues can be after updating the phone.
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01-03-2023 07:31 AM in
Fold & Flip PhonesI am also experiencing this issue. I am a Verizon customer who bought my phone unlocked from Samsung on the fold 4 release day.
On NYE I received an update to 13, since I have updated it my phone hasn't worked right since.
When I open or unfold the phone, as soon as sound starts to play from ANY app, you hear a screaching noise then the phone goes black on all screens, then it either shuts off, or the front screen will randomly come back on after a couple of minutes.
Oddly, I have noticed if the phone is unfolded and connected to a Bluetooth audio device where the sound does not play over the phone, it has worked a couple times although this is very inconsistent.
I have performed all the troubleshooting steps listed above, I spent about an hour texting with Samsung support.
They have scheduled an appointment with a repair shop. Clearly, this is not an issue with the physical phone as my phone is in perfect shape, this is an issue with the OS.
I am shocked more people are not complaining about the issue, or there hasn't been a patch put out yet
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01-04-2023 04:43 PM in
Fold & Flip PhonesI too have the same issue. Phone works fine, but upon opening to tablet mode, the screen goes blank and the entire unit reboots to a state that is exactly the same - no tablet mode. If this is an OS issue, I sure as heck wish the would let us know the fix asap.