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Z fold 4 Can I receive pictures from iphone

(Topic created: 10-22-2022 05:26 PM)
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Fold & Flip Phones
My daughter tries to send me pictures and they will not go through. She has an iphone 13 pro. I have the z fold 4  I'm using the default message app. I have good  Reception I have a good signal. 
Anyone got suggestions

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, We understand the disappointment of not receiving pictures from loved ones. This article contains some troubleshooting steps that may help, such as deregistering from iMessages. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

 

If you are still unable to receive the pictures, we recommend contacting your service provider for additional assistance.

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3 Replies
PinkPanther3667
Asteroid
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Fold & Flip Phones
You should be able to receive the photos in lower quality. I advise rebooting your phone at least once a day to keep cache at bay. It could also be a setting on iPhone that doesn't allow it to be sent. I had this issue with my flip when I was trying to share photos from my old iPhone 11. Emailing seems to be the best option
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Cindernana
Galaxy
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Fold & Flip Phones
I have the same issue but not only with some pictures of sushi from certain networks they just don't show up... Ugh
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand the disappointment of not receiving pictures from loved ones. This article contains some troubleshooting steps that may help, such as deregistering from iMessages. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

 

If you are still unable to receive the pictures, we recommend contacting your service provider for additional assistance.