Original topic:

Zflip 5 one ui 6.1.1 not showing

(Topic created: 4 weeks ago)
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justanuser
Asteroid
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Hey everyone!

I bought my Galaxy Z Flip 5 in Canada (likely the Canadian version, but I'm not certain). I had a Canadian carrier before, but I recently moved to the US and switched to a US carrier (Mint).

However, I'm not seeing the One UI 6.1.1 update (I don't think it's available in Canada at the moment). Since I moved to the US, shouldn't my phone be getting the 6.1.1 update? I also have a Galaxy Tab S9 Ultra (purchased in the US), and I already received the 6.1.1 update a few days ago.

Is there any way I can change my region settings to get the 6.1.1 update?

Thanks!
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10 Replies
neilth
Red Giant
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You need to complain to your carrier about this. They are responsible for updating your phone.
justanuser
Asteroid
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I understand that, but I'm not sure if my phone is in Canada region or US region for the updates. Thans for yoru advice,
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neilth
Red Giant
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Is your carrier Canadian or American?
justanuser
Asteroid
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Us (mint)
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BruZZi
Red Giant
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ā€¢  Settings  >

ā€¢  About Phone  >

    Model Name:

    SM-F731W = Canada

    SM-F731U = US Locked

    SM-F731U1 = US Unlocked

 

justanuser
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Mine shows sm-f731w
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LongHiker
Galactic Samsung Care Ambassador
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@justanuser Unfortunately your US carrier is probably not posting any updates for any Canadian models. So I doubt that you would be able to get it through the usual Software Update process.  

justanuser
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Oh dang it. Is there anything I can do to get the update?
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KiwiBird97
Red Giant
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Right now, only the Galaxy Tab S9 is receiving the 6.1.1 update for the US and Canada (X910XXU4BXHB).
(For tablets, the US and Canada will receive updates simultaneously.)