Original topic:

z Flip 6 not working on Google Wallet/Smartrip (metro card)

(Topic created: 10-31-2024 06:25 AM)
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tjoo
Constellation
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Just upgrade to z Flip 6 from z Flip 3.

And move all Google Wallet (including Smartrip which is DC/VA/ML transit train/bus payment card). Works fine for bus, but train shows "invalid card" error.

Rebooted z Flip 6 several times, but error continue.

A credit card in Google Wallet also not working contactless (NFC).

How do I resolve?

2 Replies
KnightRiderRalph
Samsung Care Ambassador
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Have you tried using Samsung Wallet and seeing if everything works there?

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Samsung_Moderator
Community Manager
Community Manager
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Hello tjoo, Welcome to the Community. We understand how upsetting that was to receive the error when using the train. 

Unfortunately, Smartrip is not compatible with Samsung Wallet, so testing it would not be an option.

You can troubleshoot the Google Wallet app by clearing the app cache. We have an article with steps here: https://www.samsung.com/us/support/answer/ANS10001372/

You could also try removing the Smartrip from the app and then re-adding it. (Make sure to follow their process for doing this.)

You may need to reach out to Google Wallet for additional assistance.

Is it possible the reader at the train was bad?

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