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Audio Keeps Cutting Out Frequently and Longer

(Topic created: 02-15-2024 10:56 AM)
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userUG33NMUzyG
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Galaxy Buds
My Galaxy Buds 2 Pro's audio has been cutting out more often and longer. At first I thought it was because of the area I'm in at the time (NYC transit system, Lower Manhattan with a lot of tall buildings and what have you). But I notice at home it's doing the same thing. I've cleared data and cache, restarted and refreshed installation but the issue remains. I wanted to know if anyone else has been having this issue? 
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Samsung_Moderator
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Galaxy Buds

Hello, Welcome to the Community. We understand how disappointing it is for the audio to cut out when using your Buds. There are several factors that could be affecting the audio when using the earbuds.

1. Are the Buds disconnecting from the phone? This article provides some steps if the earbuds are disconnecting: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

2. Is the audio just stopping? Here you can find some steps that may help when the audio just stops playing: https://www.samsung.com/us/support/troubleshooting/TSG01200668/

3. Additional steps for audio lag can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

4. You can try the tips here to optimize the sound for the Buds. https://www.samsung.com/us/support/answer/ANS00086163/

This link also includes troubleshooting for low or no audio when using the Buds.

5. You can also try resetting the Network settings on the phone. This does remove all Wi-Fi and Bluetooth connections, so you will have to reconnect to those devices. On the phone, go to Settings>General Management>Reset>Reset Network Settings

If you are still experiencing these symptoms after the troubleshooting provided, we would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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QMj09oY
Constellation
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Galaxy Buds

i'm having the same issue.  it is getting super annoying.    I thought i bought a defective one, so decided to replace with a new one, but that has the same issue.  I tried updating the software on Galaxy Wearable app, for the old one and nothing helped.

For the new one  i decided to not link it to the Galaxy Wearable app...but still has the same issue.  My 5 year old Galaxy Buds are better...

One thing I noticed is it doesn't cut out when you are only using one of the two buds.  (unfortunately, i bought it to use both).

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand how disappointing it is for the audio to cut out when using your Buds. There are several factors that could be affecting the audio when using the earbuds.

1. Are the Buds disconnecting from the phone? This article provides some steps if the earbuds are disconnecting: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

2. Is the audio just stopping? Here you can find some steps that may help when the audio just stops playing: https://www.samsung.com/us/support/troubleshooting/TSG01200668/

3. Additional steps for audio lag can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

4. You can try the tips here to optimize the sound for the Buds. https://www.samsung.com/us/support/answer/ANS00086163/

This link also includes troubleshooting for low or no audio when using the Buds.

5. You can also try resetting the Network settings on the phone. This does remove all Wi-Fi and Bluetooth connections, so you will have to reconnect to those devices. On the phone, go to Settings>General Management>Reset>Reset Network Settings

If you are still experiencing these symptoms after the troubleshooting provided, we would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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