Bud 3 Pro Random Issue

[AceofDiamonds]

Anyone else having issues with their Pro 3s where it randomly plays music when it is their ear? Sometimes I hear a random beep while I am talking and they start playing music. 

[SamsungLarry]

Hey do you know where the music is coming from? Like which app?

[AceofDiamonds]

Pretty much whatever app I last used. It's like when my ear moves the sensors think I want to unpause whatever I was listening to/watching

[Samsung_Moderator · Accepted solution]

Hey AceofDiamonds! Thanks for visiting the Community. I recommend resetting your buds. Give this link a shot to perform this.

http://www.samsung.com/us/support/troubleshoot/TSG10007280/

If this does not help we would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location