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Original topic:

Bud 3 Pro Random Issue

(Topic created: 11 hours ago)
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AceofDiamonds
Asteroid
Options
Galaxy Buds
Anyone else having issues with their Pro 3s where it randomly plays music when it is their ear? Sometimes I hear a random beep while I am talking and they start playing music. 
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SamsungLarry
Community Manager
Community Manager
Options
Galaxy Buds

Hey do you know where the music is coming from? Like which app?




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AceofDiamonds
Asteroid
Options
Galaxy Buds
Pretty much whatever app I last used. It's like when my ear moves the sensors think I want to unpause whatever I was listening to/watching
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hey AceofDiamonds! Thanks for visiting the Community. I recommend resetting your buds. Give this link a shot to perform this.

 

http://www.samsung.com/us/support/troubleshoot/TSG10007280/

 

If this does not help we would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

 

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Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


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