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Lasted for a year... wifi, bluetooth, sim cards not working

(Topic created: 09-25-2023 09:16 PM)
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Josephrltpa
Astronaut
Options
Galaxy Fold

Its about a year and almost a month since a had my z fold 4... now wifi stopped detecting network signals, bluetooth wont turn on, after a few days sim slots also not detecting sims ...its unusable now .. sent a log from the phone while the sim was working ...now i dont even know what to do with it...came here to post from other phone

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand how upsetting it is that you are unable to use the phone due to it no longer connecting to any networks or devices. 

Some steps to try to correct the connection concerns would be to clear the cache partition and repair apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart. 

If the phone will still not connect, try testing in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/
You can find SIM card troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01201768/
Lastly, you can try a backup and reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still unable to connect to any networks, it is recommended to have the phone serviced at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand how upsetting it is that you are unable to use the phone due to it no longer connecting to any networks or devices. 

Some steps to try to correct the connection concerns would be to clear the cache partition and repair apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart. 

If the phone will still not connect, try testing in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/
You can find SIM card troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01201768/
Lastly, you can try a backup and reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still unable to connect to any networks, it is recommended to have the phone serviced at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html