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Original topic:

I am not able to receive texts from one contact

(Topic created: 02-09-2023 09:49 AM)
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qb376
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Galaxy Note Phones

I am not able to receive texts from one contact, I can receive phone calls and images but text are the only thing not going through. I have checked and they are not blocked on calls or messages. This just started yesterday. How can I fix this?

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Samsung_Moderator
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Galaxy Note Phones

Hello, We know how frustrating it is when you are unable to receive text from one of your contacts.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.

 

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3 Replies
Dutch68
Constellation
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Galaxy Note Phones
Make sure you check if this contact is set to MMS instead of SMS. If set to MMS you only receive MMS (pictures) switch to SMS.
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qb376
Constellation
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Where can I check if they are MMS?
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We know how frustrating it is when you are unable to receive text from one of your contacts.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.