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ā09-29-2024 10:20 AM (Last edited 4 weeks ago by SamsungChelsea ) in
Galaxy Note PhonesThis has been happening after the Galaxy Note 20 Ultra 5G security update in August 2024. And ever since then I've been a little concerned about it since it occurs in every app in my phone.
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ā10-02-2024 02:27 PM in
Galaxy Note PhonesHello TeaAri, Welcome to the Community. We understand the concern with the flicker/jitter and stretched looking text in the apps.
Have you tried resetting the app settings? Phone Settings>General Management> Reset > Reset all settings
This does not remove your data, but will reset the apps. You will also need to reconnect to Wi-Fi and Bluetooth devices.
You can also try testing the phone in Safe Mode to determine if there is a 3rd party app causing the behavior. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
Let us know if this helps.
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ā10-02-2024 02:53 PM in
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ā10-02-2024 03:11 PM in
Galaxy Note PhonesThank you for confirming those steps. The remaining troubleshooting would be to try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
You can also try submitting an error report in the Members app: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
If the behavior continues, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
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ā10-03-2024 03:21 AM in
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ā10-03-2024 03:35 PM in
Galaxy Note PhonesThere are no more system updates for the Note 20 Ultra. Your service provider may push a security update. You would need to reach out to them to see if they are continuing security updates for the phone.