Switched sim card from sprint to tmobile

[Lileaston01]

Is anyone having a problem with the rich communication feature on their note 10. I recently switched my sprint sim card to tmobile as I was informed I needed to do it before my phone didn't work. Since tmobile and sprint are now merged.  But once I switched the feature of being able to see "delivered" or "read" has disappeared completely.  Why would this be removed with just entering in a new sim card? Help please

[userqbvhJNBCqs]

Same problem here.

[Andytheman]

Boost mobile messaged me that as of January Sprint will become T-Mobile and Sprint towers will be taken down and that I should go to my Boost Mobile Store for a free T-Mobile sim and they will install it or I can have the sim card mailed to me to do it, no charge.
I panicked and called Boost and they told me I already had the T-Mobile upgrade. I didn't need to go to the Boost store and get a T-Mobile Sim. I was all set. But there is a big warning that T-Mobile is taking over Sprint ( my carrier) in January. Yet, when I called Boost Mobile they said some phones already have the T-Mobile upgrade and I'm all updated. Nothing else to do. But I hear talk that Sprint customers will need to switch. Who's right?
I checked my coverage map and it looks like it's been updated to the Sprint/T-Mobile merge already. I have the A21 locked to boost wich included Sprint automatically.
Now, to answer your question. "Delivered" and "read" don't come with T-Mobile but it did with Sprint. I never had " delivered" and "read" activated in my Sprint app. I didn't like it. I think when you switched to T-Mobile you lost that option, I'm not sure. Those 2 issues are related to your carrier. Welcome T-Mobile. That's why it disappeared and I doubt they will install it if you call them unless they have it for an extra fee.
It is not a Samsung issue. maybe you have a setting in your phone to allow that feature. That's what I think.

[Lileaston01]

That feature disappeared the moment I put the tmobile sim in. They mailed me the sim cards and then I started having problems with my phone saying no coverage for sprint... the only reason why I switched. My carrier on my phone showed sprint now it shows tmobile... guess I'm out of luck

[Andytheman]

Right. I really think it's a carrier issue.

[Kevydoddle]

It's still there in message settings (more settings)

[Lileaston01]

This is what my more settings show under messages

[Andytheman]

Under what? Quick responses? I don't know

[Kevydoddle]

Press multimedia

[Andytheman]

Multimedia fixes the issue? That would be great!