JUMP TO SOLUTION Solved

Original topic:

Unable to preview any movies on the Regal Movies App

(Topic created: 07-24-2023 02:51 PM)
1016 Views
Zeph1
Asteroid
Options
Galaxy Note Phones

I have cleared cache and I have uninstalled and reinstalled the app; however, I am unable to preview any of the movies. When I tap on the movie preview the following message is displayed:

 
There was a problem with the server
[400]
(Playback ID: A series of numbers and letters)
 
This same issue at least on my phone has been happening for the last few weeks.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello Zeph1, Welcome to the Community. We understand how frustrating it can be when an app is not working correctly.As you have already cleared the app cache and uninstalled/reinstalled the app, the next step would be to contact the app developer for additional assistance, as they would be responsible for making sure the content in the app is displaying correctly.

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello Zeph1, Welcome to the Community. We understand how frustrating it can be when an app is not working correctly.As you have already cleared the app cache and uninstalled/reinstalled the app, the next step would be to contact the app developer for additional assistance, as they would be responsible for making sure the content in the app is displaying correctly.