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Original topic:

Why is the USB-C port of my samsung galaxy note 10+ getting loose?

(Topic created: 11-09-2023 06:20 PM)
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BL2019
Astronaut
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Galaxy Note Phones
For some reason my USB-C port has been getting loose over time. Anyone knows why?
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, Welcome to the Community. We can certainly understand the disappointment of a loose charging port. If you have already tried different cables, and they are all loose like how you are describing we would have a certified technician take a look at the device. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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4 Replies
Sakib14
Astronaut
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Galaxy Note Phones
It happenes over time.
Nothing you can do about it except changing it.
TegraZero
Astronaut
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Galaxy Note Phones
It loose because it worn down or you play games while charging to much theres no fix except replacing the part
270
Sun
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Galaxy Note Phones
Have you tried cleaning out the USB C port on your phone? What I do is take a small toothpick and completely flatten one edge with a rolling pin and trim it down a little bit so I can get into the port and dig out all of the dust and other debris that's in there. That typically does not allow the plug to go in all the way into the port which makes it seem like it's loose. Hope this works for you.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community. We can certainly understand the disappointment of a loose charging port. If you have already tried different cables, and they are all loose like how you are describing we would have a certified technician take a look at the device. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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