Original topic:

note 9 wont charge.

(Topic created: 08-08-2020 12:55 PM)
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myheartbelongs2Suga
Constellation
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Galaxy Note Phones
Since the last update, my phone says its charging but its not. I tried 4 different cords and 2 boxes. Please help. My phone was fine before this
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SamsungJustin
Community Manager
Community Manager
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Galaxy Note Phones

Hello, Please try checking out the following link for Charging issues: https://www.samsung.com/us/support/troubleshooting/TSG01001573/ 

 

We also recommend a factory data reset, if experiencing any symptoms after a recent update. The reset normally clears up any instability that may arise. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is still not charging, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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mariomight53
Constellation
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Galaxy Note Phones
thanks
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Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Please try checking out the following link for Charging issues: https://www.samsung.com/us/support/troubleshooting/TSG01001573/ 

 

We also recommend a factory data reset, if experiencing any symptoms after a recent update. The reset normally clears up any instability that may arise. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is still not charging, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html