No measurments

[amaneul]

Hello, i bought the ring some months ago and was pretty happy with it so far. But suddenly i have no accurate sleep tracking but only the app asking me about the times i went to bed and woke up. So it has to recognize that I am sleeping but i have no measurements regarding heartbeat, oxygen saturation etc. like I used to have. Same thing with the overall energylevel the app calculates. I am wearing the ring constantly and it is on and has enough battery. Anyone with the same problems or an idea whats wrong with my ring ? (Or me XD)

[Ruud1]

I have the same problem. Every night it skips a couple of hours or start at 1 o'clock when i go to bed at eleven. This problem occurs every day. I have the ring for 6 months now and i have send it to the repair center from Samsung. First time they couldn't find anything, so the second time i send screenshots with the skipping hours. I'm waiting for a reaction. I could not use the ring for the past 3 months.