Galaxy Ring

Custom List Message Item

Wrong warranty date!

Posted by 10-20-2025 02:26 PM in Galaxy Ring

I was chatting with Samsung Care about my Galaxy Ring to have it evaluated for replacement under warranty for poor battery life. In our chat the... View Post

10-21-2025 09:13 AM

Dear @Robin621k,To assist you further, we kindly request that you provide all relevant information, ... View Post

Warning! - Galaxy Ring Sizing

Posted by 07-11-2024 10:14 AM in Galaxy Ring

The Galaxy Ring runs VERY, VERY small. I went to Best Buy yesterday knowing they would have the new tech on display for... View Post

08-18-2025 02:08 PM

I wish I had seen this post before ordering my ring. I ordered a size 6, which is a half-size larger... View Post

how do i reach customer complaints on the mishandling of my request after multiple attempts to get it resolved through the chat?

Posted by 08-10-2025 10:22 AM in Galaxy Ring

please connect me to a moderator View Post

08-10-2025 10:44 AM

The moderators can only help expedite complaints, but have no control over the customer service expe... View Post

Sleep figures not appearing properly using Galaxy Ring

Posted by 12-02-2024 01:05 AM in Galaxy Ring

Hi. My ring records my sleep ok. But in the sleep score factors it states 0 minutes for all metrics regardless of whether elsewhere the summary has... View Post

07-22-2025 01:56 AM

Try resetting your ring in the app. And then make sure the setting is on. View Post

Feature Request: Please add the option to run diagnostics for the Galaxy Ring

Posted by 07-14-2025 04:11 AM in Galaxy Ring

I just ran diagnostics on my Z Fold 6, Galaxy Watch 3 Pro, Galaxy Buds 3 Pro, and it just doesn't feel right not having the option to run... View Post

07-15-2025 04:41 PM

You bring up a really important point. As Samsung continues to expand the Galaxy ecosystem with devi... View Post

Galaxy Ring disconnects repeatedly

Posted by 07-07-2025 09:58 AM in Galaxy Ring

I have done the reboot of the ring, restart, relink to the phone, restart the phone.....keeps disconnecting every 20 minutes. Paid $400 for this in... View Post

07-11-2025 06:48 AM

Thank you for reaching out. I can definitely understand your concern with your Galaxy Ring repeatedl... View Post

Not the charger

Posted by 07-02-2025 09:37 PM in Galaxy Ring

So I decided to try and buy a new charger for my ring and see if that was the issue. And of course it's not.. the ring battery still is not... View Post

07-03-2025 06:02 AM

Hello, Thanks for being part of the Community. We understand the frustration of the battery of the R... View Post

Galaxy ring not recording HR

Posted by 06-21-2025 03:25 AM in Galaxy Ring

Should a galaxy ring record heart rate when running. Mines doesn't and tells me I'm not wearing it. I only purchased it on Wednesday... View Post

06-21-2025 08:46 AM

@Sparky1874 That does not sound like normal operation. For immediate assistance, one option is to us... View Post

Breaking from Non-Dominant hand for treadmill?

Posted by 06-09-2025 10:46 AM in Galaxy Ring

All the Samsung literature suggests wearing the ring or the watch on your non-dominant hand. They work together meaning that they're not... View Post

06-09-2025 11:40 AM

@FUZZZZZY The watch and phone have GPS. But even without GPS, they can detect steps by the motion of... View Post

Ring not stable with connection

Posted by 01-20-2025 08:23 AM in Galaxy Ring

My ring keeps disconnecting from my phone and i have to reset the ring please fix the connection issue on the ring another update hopefully View Post

04-03-2025 01:41 PM

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Ring repeat... View Post

Samsung does not provide global warranty for Ring

Posted by 03-11-2025 07:40 PM in Galaxy Ring

Hi, I have been using Samsung ring for 6 months without issue. 2 weeks ago I started noticing that the battery life had gone from 5 days to about... View Post

03-17-2025 02:32 PM

Thank you for reaching out. I can certainly understand your frustration with not being able to get y... View Post

Galaxy Ring doesn't charge

Posted by 02-16-2025 04:44 AM in Galaxy Ring

Anyone else having problems with their ring? Mine stop charging after 3 months. View Post

02-21-2025 02:05 PM

Thank you for reaching out. I can certainly understand your concern with your Galaxy Ring not chargi... View Post

Preorder Feedback, Orders, shipping, etc.

Posted by 07-10-2024 03:22 PM in Galaxy Ring

if you guys decide to introduce the product be sure you are well prepared as apple is. You introduced the ring today, I wanted to order it and... View Post

02-16-2025 04:34 AM

Thanks for your honesty we need more posts like this in products. View Post

Double Pinch Not Working

Posted by 02-07-2025 03:08 PM in Galaxy Ring

I just got my galaxy ring today and connected it to my Z Fold5 .The double pinch gesture works to take a picture with the camera, but does not work... View Post

02-10-2025 11:11 AM

Thank you for reaching out, userAV8fwDY2Oe. I can certainly understand your concern with your ring n... View Post

Samsung Ring Questions

Posted by 02-03-2025 01:33 AM in Galaxy Ring

1) I am just wondering if there is a way to track skin temperature whilst not sleeping. 2) Is there anywhere that provides a full description of... View Post

02-06-2025 01:35 PM

We definitely understand wanting to be able to track your temperature outside the parameters of the ... View Post

Trade ins options for the Ring

Posted by 01-24-2025 09:05 PM in Galaxy Ring

Hello, I'm wondering if the current trade in off for the Samsung Ring is true? It's giving $250... View Post

01-30-2025 02:13 PM

Hello, Welcome and thank you for being part of the Community. Information for trade-in's can be foun... View Post

Heart rate monitoring during workouts on Galaxy Ring

Posted by 12-29-2024 02:02 PM in Galaxy Ring

Is anyone else having inaccurate heart rate tracking during workouts? I wear the right on my right index finger and it fits snuggly enough and... View Post

01-21-2025 12:25 PM

Same issue here! Its not recording heart rate/BPM when not close to the phone. Seems as though as it... View Post

False advertisement

Posted by 01-07-2025 03:01 PM in Galaxy Ring

So I was looking to purchase the Samsung Galaxy ring, and on the advertisement for it on SAMSUNG'S own site, it states that I can... View Post

01-07-2025 08:01 PM

It was because you brought the error to their attention, not because they are quaking in their boots... View Post

How to use the ring on 2 phones? What about tablet?

Posted by 12-17-2024 07:59 AM in Galaxy Ring

I have my ring paired on my Samsung phone. I have another Samsung phone and tablet, all on the same account with Samsung Health activated and also... View Post

12-17-2024 08:19 AM

@zebertrone I believe that the ring is like the watch. It can only be configured to one phone at a t... View Post

How to pair the ring on another device (reset) without the app?

Posted by 12-11-2024 05:25 AM in Galaxy Ring

My phone died, I want to pair my ring to another device. I tried resetting with the case by pressing and holding until it starts blinking,... View Post

12-11-2024 05:47 AM

Try opening Bluetooth settings on your phone and search for the ring at the same time you press the ... View Post

Ring not connecting anymore

Posted by 12-02-2024 04:42 AM in Galaxy Ring

Has anyone had an issue with their ring connecting to the phone? Mine does not at all anymore. Just started happening on 12/1, and haven't been... View Post

12-05-2024 06:52 AM

I am all set now. I had to delete the ring from galaxy wear, and reinstall it. That worked. Delete i... View Post

Galaxy Ring - long term sizing support

Posted by 07-10-2024 01:22 PM in Galaxy Ring

Hello! I just placed my pre-order for the Galaxy Ring (now waiting for the sizing kit), but I have a question regarding long-term support when... View Post

11-26-2024 12:03 PM

I was initially informed that if my ring was found to be in good working condition, I would be eligi... View Post

Ring does not track sleep during daytime hours

Posted by 11-26-2024 08:46 AM in Galaxy Ring

Hello, everyone I was wondering if anyone had this same problem. When using the Galaxy ring or the Galaxy Watch using 1 UI 6.0 Fur watch. I just... View Post

11-26-2024 09:25 AM

Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the ... View Post

Galaxy ring does nothing if Galaxy Watch is connected

Posted by 11-21-2024 04:06 PM in Galaxy Ring

Hello, I've been using my Galaxy Watch with no issues for months. Yesterday I bought the Galaxy Ring. Throughout the day I have noticed... View Post

11-25-2024 07:09 AM

Thank you for that information. I am happy to hear that your watch is not correctly switching to you... View Post

Feature Request: I love my Galaxy Ring, but I keep losing that case!!!

Posted by 11-19-2024 01:13 PM in Galaxy Ring

I originally ordered a sizing kit, and found out I was to big for a 13, so I got a size 10 silver/chrome galaxy ring and wear it on my pinky, which... View Post

11-19-2024 01:23 PM

Thank you for being part of the Community. We appreciate your feedback and will tag it on the forum ... View Post

Ring lights at night

Posted by 08-27-2024 03:13 PM in Galaxy Ring

My ring lights up red after I put into sleep. I wake up and all 3 indicator lights are on. 2 green and 1 red. Is that normal? My... View Post

10-21-2024 11:38 AM

No this is not normal. My ring behaved normally - taking periodic sensor readings at night for the f... View Post

Does the Ring constantly need to be connected via BT?

Posted by 10-29-2024 06:53 AM in Galaxy Ring

Recently purchased and paired the Ring and everything seems fine. I'm assuming it will take a week or so to gather a 'base level' worth... View Post

10-31-2024 01:38 PM

I've own the ring since launch and can't have my phone at work and it still gathers information on i... View Post

Galaxy Ring and checkpoints

Posted by 10-18-2024 03:01 PM in Galaxy Ring

Good day. I would like to provide an update on the Samsung Galaxy Ring. I recently passed through an airport security checkpoint while wearing the... View Post

10-31-2024 09:28 AM

Thank you for reaching out. We appreciate your feedback and are happy to hear you had a good experie... View Post

Ring not showing sleep, heart, or energy tabs

Posted by 10-24-2024 02:47 AM in Galaxy Ring

I recently purchased the ring, it connects to the phone but does not let me access the heart, sleep, or energy tabs. I get the message, can't... View Post

10-25-2024 03:00 PM

Hello, Welcome to the Community. We understand how upsetting it is to be able to use the features of... View Post

Spare charging case?

Posted by 09-03-2024 06:53 PM in Galaxy Ring

I lost my charging case in my last business trip and since then my ring is just that: a ring! I gave not found any way to buy a new case. Do I have... View Post