Galaxy Ring

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Sleep figures not appearing properly using Galaxy Ring

Posted by 12-02-2024 01:05 AM in Galaxy Ring

Hi. My ring records my sleep ok. But in the sleep score factors it states 0 minutes for all metrics regardless of whether elsewhere the summary has... View Post

12-06-2024 02:36 PM

Thank you for reaching out. I can certainly understand your concern with your sleep metrics not show... View Post

Feature Request: galaxy ring gestures to snooze instead of dismiss

Posted by 12-05-2024 09:46 PM in Galaxy Ring

Please allow more options for ring gestures like snooze instead of dismiss. View Post

Ring not connecting anymore

Posted by 12-02-2024 04:42 AM in Galaxy Ring

Has anyone had an issue with their ring connecting to the phone? Mine does not at all anymore. Just started happening on 12/1, and haven't been... View Post

12-05-2024 06:52 AM

I am all set now. I had to delete the ring from galaxy wear, and reinstall it. That worked. Delete i... View Post

Ring rotation problems

Posted by 12-04-2024 10:31 AM in Galaxy Ring

I have a problem with my ring rotating and sometimes not recording my sleep. I used the ring Size guide and chose the best fit. I think my... View Post

Galaxy Ring - long term sizing support

Posted by 07-10-2024 01:22 PM in Galaxy Ring

Hello! I just placed my pre-order for the Galaxy Ring (now waiting for the sizing kit), but I have a question regarding long-term support when... View Post

11-26-2024 12:03 PM

I was initially informed that if my ring was found to be in good working condition, I would be eligi... View Post

Ring does not track sleep during daytime hours

Posted by 11-26-2024 08:46 AM in Galaxy Ring

Hello, everyone I was wondering if anyone had this same problem. When using the Galaxy ring or the Galaxy Watch using 1 UI 6.0 Fur watch. I just... View Post

11-26-2024 09:25 AM

Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the ... View Post

Galaxy ring does nothing if Galaxy Watch is connected

Posted by 11-21-2024 04:06 PM in Galaxy Ring

Hello, I've been using my Galaxy Watch with no issues for months. Yesterday I bought the Galaxy Ring. Throughout the day I have noticed... View Post

11-25-2024 07:09 AM

Thank you for that information. I am happy to hear that your watch is not correctly switching to you... View Post

Feature Request: I love my Galaxy Ring, but I keep losing that case!!!

Posted by 11-19-2024 01:13 PM in Galaxy Ring

I originally ordered a sizing kit, and found out I was to big for a 13, so I got a size 10 silver/chrome galaxy ring and wear it on my pinky, which... View Post

11-19-2024 01:23 PM

Thank you for being part of the Community. We appreciate your feedback and will tag it on the forum ... View Post

Does Galaxy ring stay connected to the phone while locked in case

Posted by 11-12-2024 06:44 AM in Galaxy Ring

Hello, Recently I bought galaxy ring and the problem i am having is, it stay connected to the phone even though ring is locked in... View Post

11-12-2024 12:31 PM

Thank you for checking those settings. We have been advised that the Wearable app will always show t... View Post

Ring lights at night

Posted by 08-27-2024 03:13 PM in Galaxy Ring

My ring lights up red after I put into sleep. I wake up and all 3 indicator lights are on. 2 green and 1 red. Is that normal? My... View Post

10-21-2024 11:38 AM

No this is not normal. My ring behaved normally - taking periodic sensor readings at night for the f... View Post

Does the Ring constantly need to be connected via BT?

Posted by 10-29-2024 06:53 AM in Galaxy Ring

Recently purchased and paired the Ring and everything seems fine. I'm assuming it will take a week or so to gather a 'base level' worth... View Post

10-31-2024 01:38 PM

I've own the ring since launch and can't have my phone at work and it still gathers information on i... View Post

Galaxy Ring and checkpoints

Posted by 10-18-2024 03:01 PM in Galaxy Ring

Good day. I would like to provide an update on the Samsung Galaxy Ring. I recently passed through an airport security checkpoint while wearing the... View Post

10-31-2024 09:28 AM

Thank you for reaching out. We appreciate your feedback and are happy to hear you had a good experie... View Post

Is the Ring supposed to be "connected" or just "paired"

Posted by 10-27-2024 01:13 PM in Galaxy Ring

At the time of taking the screenshot below, both my watch AND ring are actively connected. However, as you can see, only my watch appears as... View Post

10-27-2024 05:44 PM

Yeah I believe it’s normal this is what mine showed in the wearable app if it shows up in the app it... View Post

Ring not showing sleep, heart, or energy tabs

Posted by 10-24-2024 02:47 AM in Galaxy Ring

I recently purchased the ring, it connects to the phone but does not let me access the heart, sleep, or energy tabs. I get the message, can't... View Post

10-25-2024 03:00 PM

Hello, Welcome to the Community. We understand how upsetting it is to be able to use the features of... View Post

Spare charging case?

Posted by 09-03-2024 06:53 PM in Galaxy Ring

I lost my charging case in my last business trip and since then my ring is just that: a ring! I gave not found any way to buy a new case. Do I have... View Post

10-23-2024 12:57 PM

The cases available on Amazon and also eBay are protective cases only - not able to charge the ring View Post

Can the Galaxy Ring be engraved?

Posted by 10-20-2024 01:25 AM in Galaxy Ring

So I was wondering if I could get the ring engraved with something would that harm or damage the components in the ring? View Post

Battery draining on galaxy ring

Posted by 08-04-2024 01:21 PM in Galaxy Ring

So I got mine last week. It was charged at 100% I looked about 8 hours later and it was down to like 10%. Anybody else notice it View Post

10-17-2024 06:52 AM

Hello, Welcome to the Community. We understand the frustration of battery drain when using the Galax... View Post

Galaxy ring compatibility / overseas

Posted by 10-01-2024 05:01 AM in Galaxy Ring

I live in Finland and I am interested in buying the Samsung ring in October 2024. I'll be traveling to the US and I am considering buying it... View Post

10-14-2024 01:40 PM

Thank you for reaching out. I can certainly understand the importance of compatibility of our device... View Post

Health app overstates calories by 100%

Posted by 10-11-2024 05:54 AM in Galaxy Ring

For years I used a Mi smart band to track my exercise. It said a 30-35 minute session on a stationary bike burned around 250 calories which... View Post

Curious About the Galaxy Ring – What Is It and How Does It Compare

Posted by 09-24-2024 04:58 AM in Galaxy Ring

In the Samsung Community, you could ask something like: "Hey everyone! 👋 I’ve been hearing a lot of buzz about the Galaxy Ring... View Post

09-24-2024 07:21 AM

@Munnou You can find details on the ring at https://www.samsung.com/us/rings/galaxy-ring/ View Post

Galaxy Ring - No Samsung Care post purchase

Posted by 09-13-2024 09:13 AM in Galaxy Ring

If one purchased the galaxy ring without samsung care but decides to add it post purchase, your SOL. Support says it can ONLY be added during the... View Post

Samsung care plus transferable between people

Posted by 09-11-2024 06:35 PM in Galaxy Ring

Hello, I have been searching Samsung and other sites for Samsung Care Plus information before having to call the 800 number. I purchased the care... View Post

09-11-2024 07:39 PM

This would be insurance to protect an electronic.I don't think going to a notary, they would do such... View Post

Galaxy Smart Ring and Airport checkpoints!?

Posted by 09-10-2024 11:41 AM in Galaxy Ring

has anyone been able wear the galaxy ring through airport security checkpoints!? or did you have to remove it like any other metal objects like... View Post

09-10-2024 12:02 PM

when i first got mine, i wirelessly charged it, then opened the case and the wearable app to connect... View Post

Galaxy Ring Battery Level Display

Posted by 09-02-2024 01:43 PM in Galaxy Ring

I have just bought a Galaxy Ring to go with my S24 Ultra, Buds 2 Pro & Watch 6 Classic. All seems good so far but I have a question relating to... View Post

Wearing the ring while swimming

Posted by 08-28-2024 11:31 AM in Galaxy Ring

can you wear the ring while swimming? does it detect laps and distance? And does it monitor heart rate? View Post

08-28-2024 05:19 PM

Your welcome happy to help View Post

Warning! - Galaxy Ring Sizing

Posted by 07-11-2024 10:14 AM in Galaxy Ring

The Galaxy Ring runs VERY, VERY small. I went to Best Buy yesterday knowing they would have the new tech on display for... View Post

08-27-2024 11:09 PM

Why I cancelled my preorder. Was like this isn't gonna work out. There was no deals on preorder tho ... View Post

Problem with Sleep Accuracy

Posted by 08-22-2024 03:22 AM in Galaxy Ring

I have had my Galaxy Ring since 1st Aug. I still have not had accurate results during sleep. This is typically what I get. The black areas is where... View Post

08-22-2024 10:13 AM

Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the ... View Post

Galaxy Ring Inaccurate Step Count

Posted by 07-25-2024 08:10 PM in Galaxy Ring

Just received my Galaxy Ring today and already hesistant with the information it is giving me. It shows I took... View Post

08-21-2024 03:28 PM

Thank you for reaching out. I can certainly understand your concern with the inaccurate step count. ... View Post

Feature Request: Enable HR collection for all exercises on the Galaxy Ring

Posted by 08-04-2024 06:34 AM in Galaxy Ring

Only a few exercise types on the Samsung Health app allow the ring to be used for continuous heart rate collection. I'd like... View Post

08-21-2024 06:37 AM

Thank you SmushiRot, for your interest in sharing your idea with Samsung. Welcome to the Samsung Com... View Post

Galaxy ring doesn't measure heart rate continuously

Posted by 07-20-2024 05:34 PM in Galaxy Ring

I just got my ring. I've set it to measure heart rate continuously, still it measures every 10 minutes. I'm not sure why that's... View Post

08-12-2024 01:03 PM

Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the ... View Post