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Battery Drain, phone heating, rebooting, after updates in Febuary.

(Topic created: 03-26-2024 03:15 PM)
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volken73
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Galaxy S Phones

 

Moderators please do not remove my post this time...I had added some valuable information in it, but due to it's deletion I guess it doesn't matter.  I'm seeing this issue and trying to get to the bottom of it.   The suggestion that my issue can be solved following the instructions outlined in an entirely different post are false.  I have tried them, including deleting cache at boot, etc.  My issue started and is well documented with others having the same issue after this recent updates.  Samsung needs to take notice.  My phone as well as many others I've read about is essentially a brick right now from  with nothing done different on our part to cause this.  I'm simply asking samsung to truly find a fix instead of blaming it on something else.   I'm getting really frustrated here.

Respectfully, 

A user of galaxy devices for the past 15 years (for now).  

2024-03-26 16_03_59-Private Messages - Samsung Community.png

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Samsung_Moderator
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Galaxy S Phones

Hello all, thanks for reaching out. The thread in question does have 2 of the 3 behaviors covered in regards to troubleshooting: https://us.community.samsung.com/t5/Galaxy-S20/Newest-update-has-DESTROYED-battery-life/m-p/1664864

For the rebooting, this guide has all the troubleshooting you will need: http://www.samsung.com/us/support/troubleshooting/TSG01001475/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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5 Replies
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Galaxy S Phones
my best guess go for the beta version or followed your battery information try to keep your phone running smoothly
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idont85
Asteroid
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Galaxy S Phones
I have an s21 and just updated 2 days ago, battery draining rapidly throughout the day without much usage
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Clos0101
Constellation
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Galaxy S Phones
My S24 is heating up after just 1 minute of use and I can watch the battery % draining in real time. I suspect it's the company portal app . Its the only app I can't disable notifications on
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xPudda
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Galaxy S Phones

Same problem here with S20+

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello all, thanks for reaching out. The thread in question does have 2 of the 3 behaviors covered in regards to troubleshooting: https://us.community.samsung.com/t5/Galaxy-S20/Newest-update-has-DESTROYED-battery-life/m-p/1664864

For the rebooting, this guide has all the troubleshooting you will need: http://www.samsung.com/us/support/troubleshooting/TSG01001475/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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