Original topic:

[Galaxy S20] Screen splits and changes color while scrolling through apps

(Topic created: Friday)
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xrayharuspex
Constellation
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Galaxy S Phones
I have a brand new S20, and it has this problem where the screen will split like a third of the way to the left. This is often accompanied by the colors drastically changing, mostly to pinks and greens. It seems to do it most often on Instagram but most social media apps do this. It's been getting more and more frequent, but I've only had this phone a couple of weeks. It goes away if I turn the screen off and back on again, but often will come right back immediately after. I am having a really hard time tracking down anyone else with the same problem, and those few who do seem to have this issue seem to have it on refurbished phones, not new ones. Does anyone else have this issue, and/or advice to get rid of it? Thanks
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S Phones

Since the S20 is 4 years old i suspect you were sold a refurbished device and they just called it New.  It sounds like the screen is going bad I would suggest contacting a service center to have it looked at.

https://www.samsung.com/us/support/service/locations/



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xrayharuspex
Constellation
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Galaxy S Phones
Yeah, thinking about it that makes total sense. Thanks so much!
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S Phones

Yeah its just hard to believe that they are still new s20's if you still have time you could try and return the device to the place you purchased it from



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meself
Honored Contributor
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Galaxy S Phones
Display fault comes to mind if you can return for refund
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