I am finding that my device is constantly restarting whilst on charge. After an all night charge I picked up my phone expecting it to be 100% charged, but found it completely flat. Any suggestions?
Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/
Are you using the original charger that came with the device?
If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service.
If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/
Are you using the original charger that came with the device?
If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service.
If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
