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Galaxy S9+ Constantly Restarting while Charging when Left On

(Topic created: 09-17-2020 10:09 PM)
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userz3PpRJlLRh
Astronaut
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Galaxy S Phones

I am finding that my device is constantly restarting whilst on charge.  After an all night charge I picked up my phone expecting it to be 100% charged, but found it completely flat.  Any suggestions?

1 Solution


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

Are you using the original charger that came with the device?

If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite/ 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
jalaki
Astronaut
Options
Galaxy S Phones
me too
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

Are you using the original charger that came with the device?

If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite/ 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.