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Original topic:

Galaxy S9 Plus Bluetooth scan does not pick up STN 13 Bluetooth headset - S6 Edge and Iphone XR can

(Topic created: 06-12-2019 03:55 AM)
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userGYjCXaUm4e
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Galaxy S Phones

Hi 

 

As per the subject my Galaxy S9 Plus Bluetooth scan does not pick up STN 13 Bluetooth headset -

 

I have tried all of the suggested solutions i am able to pick them up on my S6 Edge and a colleagues Iphone XR. 

 

I have even tried to connect through Smart things. 

 

Please can you update the bluetooth software and send an update.

 

It is rediculous that an old phone samsung and a new Iphone can pick it up but not the S9 Plus. 

 

This is bad oversight -

1 Solution


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Solution
userGYjCXaUm4e
Constellation
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Galaxy S Phones

Hi 

 

After engaging with the team on my phone, using the logs error reports. I found my solution. I had to Reset Netweork settings, you lose your saved bluetooth and wifi stuff but for me it was worth it and then you just add your save settings back. 

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2 Replies
Samsung_3Z1lwEa
Constellation
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Galaxy S Phones

Same here...

So disappointed

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Solution
userGYjCXaUm4e
Constellation
Options
Galaxy S Phones

Hi 

 

After engaging with the team on my phone, using the logs error reports. I found my solution. I had to Reset Netweork settings, you lose your saved bluetooth and wifi stuff but for me it was worth it and then you just add your save settings back.