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Original topic:

Galaxy s9 randomly buzzes

(Topic created: 06-14-2021 05:00 PM)
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kherrera
Astronaut
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Galaxy S Phones

My phone continues to act up when I go to charge it, it will randomly start buzzing non stop and when I try to get it to stop while its in my hand a water drop shows up on the screen like it got wet. My phone has never been exposed to any moisture of any kind.  Definitely not while its in my hand.  Not now, not before now, not EVER. Now I'm concerned its going to have some type of indication of water damage when I have never damaged any of my phones. I just finally purchased this phone little over a year ago. I have called your customer service and was told I can take my phone in for a replacement at no cost but I don't know where to go to do this? Can you give me some info. As to how I do this? 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello there!

 

Thanks for reaching out. I recommend having your device evaluated by a technician. You have a few options to choose from below. Just a heads up, make sure your device is fully backed up prior to evaluation so you won't lose any important data.

 

UBreakIFix: https://www.samsung.com/us/support/ubreakifix

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello there!

 

Thanks for reaching out. I recommend having your device evaluated by a technician. You have a few options to choose from below. Just a heads up, make sure your device is fully backed up prior to evaluation so you won't lose any important data.

 

UBreakIFix: https://www.samsung.com/us/support/ubreakifix

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/