My Samsung Galaxy S10 is overheating

[useryMPyB7b9Bc]

So, I have a bought a Samsung Galaxy S10, and the first 30 minutes, it's overheating. The back and the sides are hot. Why is this happening?

[SamsungKim1]

Your battery may be optimizing. Give this a try. It can show which apps are causing battery issues, viruses, malware or app crashes:

Device maintenance > App issue report

[useryMPyB7b9Bc]

I'll try, thank you!

[Samsung_pYeSvnz]

Where is app issue report can find it

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@SamsungKim1 wrote:

Your battery may be optimizing. Give this a try. It can show which apps are causing battery issues, viruses, malware or app crashes:

Device maintenance > App issue report

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@SamsungKim1 wrote:

Your battery may be optimizing. Give this a try. It can show which apps are causing battery issues, viruses, malware or app crashes:

Device maintenance > App issue report

---

I can't find app issue report 

[user0JTJ7VweC9]

I have bought new samsung S10plus, handset become so hot after 30 minutes of use.

Is this overheating of mobile seems common problem ?

Is any thing can be done ?

Or

I may return back the device ?

[SamsungJustin · Accepted solution]

Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html