No message notification sound

[Anonymous]

I have no sound when I receive messages.  All other sounds work and the badge notification works along with the AOD screen notification.  I tried the "Smart Things" fix and all others listed to no avail....

[userNI0RI8CTcl · Accepted solution]

I've had the same issue for months and just spent an hour on the phone with samsung and it's fixed!

Go to settings 

Go to general management 

Go to reset

Go to "reset settings" 

Reset your settings (this WILL NOT delete any personal data on your phone like contacts, pictures, accounts, texts, etc!)

Once the phone reboots:

Go to settings

Go to "notifications" 

Go to "messages" app (may be under "see all")

Go to "new messages" 

Change sound option from silent to what text noise you want. 

This worked for my phone so I hope it works for everyone else!! 

[userE9M6m13Bw2]

This worked for me!! Thanks!

[userOICdnyX8iM]

It didn´t worked for me. However, this action deleted all the WiFi passwords stored in my phone, so be aware that if you connect to various WiFi networks, you´ll have to access them manually, and save thier passwords again.

[userinkULTIrRr]

Worked! Thank you.

[usernJDGJmW6dl]

I did reset my setting and the notification sound worked for a short time and then stopped again. When I go to setting to change the notification sound when I click on the different sound it doesn't play the sample, no sound comes out of my phone. My sound volume is all the way high.

I don't want to reset my setting since it wipes out my wifi and Bluetooth connection settings.

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[userFauLbqfsAt]

Hallelujah it worked!  After months and months i'm so glad i found this thread!

[userTuZoveXNz8]

I had same issue. However I did not need to reset.  I did not want to lose my customizations and settings. I used your instructions from the 2nd part down. It worked! I got my message notification working.

I would try that before a reset.

Thank you very much for your help. 

SupaDeb