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Phone reciever speaker is muffled

(Topic created: 10-17-2020 11:08 AM)
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userHPpZFpTDFX
Constellation
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Galaxy S Phones

My receiver speaker  during calls is muffled which forces me to use speakerphone.  I tried restarting the phone resetting settings back to factory checked all the volume controls everything is normal are full blast yet I can barely hear the caller.  Any suggestions how to fix?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can reach out to our customer service team directly at 1-800-726-7864 for further assistance with being set up for service.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can reach out to our customer service team directly at 1-800-726-7864 for further assistance with being set up for service.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.