Original topic:

Pictures fail:

(Topic created: 05-07-2024 06:22 PM)
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Namawama1
Constellation
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Galaxy S Phones
Pictures fail: every time I send a picture in a text, it fails
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, 

I understand your concerns with not being able to send pictures in a text.

First verify that your account is in good standing and that your service is active. You may need to call your service provider. Make sure you have an active data connection to your carrier and temporarily disable Wi-Fi. 

Clear your messaging app cache: 

Open settings and tap apps

tap messages and then storage and tap clear cache

Restart your device

Inspect your Sim Card for damage. Contact your carrier if you need help testing your SIM or ordering a replacement.

Verify that your device is up-to-date 

Test your device is Safe Mode: http://www.samsung.com/us/support/troubleshoot/TSG10000736/

Perform a Factory Data Reset be sure to back up your device before reset:http://www.samsung.com/us/support/troubleshoot/TSG10000736/

 

If you are still having issue after performing the troubleshooting steps we recommend having a Samsung certified technician take a look at your device:

https://www.samsung.com/us/support/service/ 

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, 

I understand your concerns with not being able to send pictures in a text.

First verify that your account is in good standing and that your service is active. You may need to call your service provider. Make sure you have an active data connection to your carrier and temporarily disable Wi-Fi. 

Clear your messaging app cache: 

Open settings and tap apps

tap messages and then storage and tap clear cache

Restart your device

Inspect your Sim Card for damage. Contact your carrier if you need help testing your SIM or ordering a replacement.

Verify that your device is up-to-date 

Test your device is Safe Mode: http://www.samsung.com/us/support/troubleshoot/TSG10000736/

Perform a Factory Data Reset be sure to back up your device before reset:http://www.samsung.com/us/support/troubleshoot/TSG10000736/

 

If you are still having issue after performing the troubleshooting steps we recommend having a Samsung certified technician take a look at your device:

https://www.samsung.com/us/support/service/