Original topic:

S20 FE 5G not appearing in File Explorer

(Topic created: 4 weeks ago)
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Galaxy S Phones

I have two Galaxy S20 FE 5G phones that I've named (1) and (2).  When connecting to my Win 10 laptop with the same USB data cable, each phone will appear in the Device Manager, but only phone (2) appears in the Windows 10 File Explorer.

Both phones appear like this in Device Manager:

DM1.jpg

 

Only phone (2) will appear in the File Explorer when connected with the USB cable:

FE.jpg

 

Each phone has USB Debugging enabled in Developer Options, and each is set up for file transfer like this:

Screenshot_20240919_0617112_Settings.jpg

 

I downloaded and installed Samsung driver 1.7.61.0 to my laptop. 

I had a problem with a data cable that was giving me error messages, so after throwing it away and replacing it, I thought that maybe it had damaged something on the charging port module, so I replaced that, to no avail.

IMG_3909.JPG

 

The fact that phone (1) is recognized in Device Manager but not in File Explorer on the laptop has me baffled.  Suggestions would be welcome.

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