S20 fe no wifi calling option

[thinders1951]

Wifi calling is not shown on either settings / connections nor in the settings for the phonne.

I am on Consumer Cellular (ATT)

I contacted CC and they toggled wifi calling off/on with no success

CC says because the phone is from a 3rd party (Amazon refurbished) there is nothing more they can do.

My wife's Samsung A12 works ok.

Any thoughts on what I might do?

[3Fees]

Contact the seller on Amazon.

Cheers
3Fees

[thinders1951]

thanks 

bought as used from Amazon, no one to contact

Further research infers I have to re-flash to remove the verizon firmware

[3Fees]

Good , your firmware should match your provider or be of unlocked provider status.

Cheers
3Fees

[thinders1951]

Yes, the phone is "unlocked", however the model number in the phone info indicates it is a Verizon model:  sm2g781vzbavvzw

And I believe the phone has verizon firmware which is preventing wifi calling.

[3Fees]

Interesting. Give it a go.

Cheers
3Fees